ASKING FOR HELP ON THE PHONE

Hello it's Laura. How can I help you?

I've just bought a new mobile phone and the camera doesn't work.

We can send you a new one.

First I need your name and your address.

My name is Marc Stewart and I live in google street.

Would you mind spelling that for me?

S-T-E-W-A-R-T

Okay you will recive the new one on Friday

Okay thank you very much for help.